Privacy Policy ForFire Forensics

Effective Date: 7 May 2025

Forensic Fire and Risk Solutions is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information we collect
   We may collect personal information including your name, contact details (email and phone), company name, job title, service-related details, and website usage data (such as IP address and browser type).

2. How we collect your data
   We collect information directly from you when you complete forms, contact us via email or phone, or use our website. We may also use analytics tools to gather website data.

3. Why we use your information
   Your data is used to provide services, respond to enquiries, issue reports or invoices, improve our website, and comply with legal requirements.

4. Sharing your information
   We do not sell or rent your personal data. It may only be shared with legal authorities (if required), insurers or legal teams involved in investigations (with consent), or trusted service providers working under confidentiality agreements.

5. How we protect your data
   We use secure systems, restricted access, and internal policies to protect your personal information from misuse or unauthorized access.

6. Your rights under POPIA
   You have the right to access, correct, delete, or object to the processing of your personal information. You can also lodge a complaint with the Information Regulator of South Africa.

7. Data retention
   We only keep your personal data as long as necessary for service, legal, or operational needs. After that, it is safely deleted or anonymized.

8. Cookies and website tracking
   Our website may use cookies to improve your experience. You can adjust your browser settings to decline cookies if preferred.

9. External links
   We may link to other websites. We are not responsible for their privacy policies or content.

10. Policy updates
    This privacy policy may change from time to time. Please review it regularly. Your continued use of our website and services means you accept the updated terms.

11. Contact us
    If you have any questions or would like to make a data request, please contact us at:
    Email: info@fireforensics.co.za
    Phone: +27 82 462 1444